Terms of Service

Luchiabiker.com operates this website, and when terms such as "we," "us," "our," and "entrepreneur" are used, they refer to Luchia.

By visiting our website and/or making a purchase, you are engaging with our "Service" and agreeing to follow these terms and conditions ("Terms of Service" or "Terms"), as well as any other policies referenced or linked within these Terms. These Terms apply to all users of the site, including visitors, suppliers, customers, vendors, and content contributors.

We ask that you carefully read these Terms before using or accessing our site. By using the site in any manner, you agree to abide by these Terms. If you do not accept all the terms, you are not authorized to access or use the site. If these Terms are considered an offer, acceptance is strictly limited to these Terms.

Any new features or tools introduced to the site will also be governed by these Terms. You can always review the latest version of these Terms here. We may update or amend these Terms at any time, and you are responsible for checking this page periodically for any changes. Continued use of the site after updates are posted means you accept the updated Terms.

Our store is powered by Shopify Inc., which enables us to offer our products and services to you.

By agreeing to these Terms, you confirm that you are of legal age in your region or have obtained permission to allow minors to use the site.

Prohibited Uses and Violations
Our products must not be used for any illegal or unauthorized activities. You are also prohibited from violating any laws, including copyright laws, when using our Service.

You may not transmit worms, viruses, or any other destructive code through our Service. Violating these terms will result in the immediate termination of your access to the Service.

We reserve the right to refuse service to anyone at any time. You acknowledge that your content (excluding credit card information) may be transferred unencrypted across various networks and may be modified to meet technical requirements. Credit card details are always encrypted during transmission.

You agree not to reproduce, duplicate, or resell any portion of the Service or access to the website without our prior written consent. The headings in this Agreement are provided for convenience and do not alter the content or meaning of the Terms.

Article 1 - Definitions
The following terms are defined as follows:

  • Reflection Period: The period during which consumers can exercise their right to cancel the agreement.
  • Consumer: An individual who enters into a contract at a distance with the entrepreneur.
  • Duration Transaction: An agreement where products or services are provided over time with continuous purchase obligations.
  • Durable Medium: A tool that allows information to be stored and accessed in the future.
  • Right of Withdrawal: The option for consumers to cancel the contract within the Reflection Period.
  • Entrepreneur: The entity offering products or services to consumers via distance communication.
  • Distance Contract: A contract concluded through distance communication methods.
  • Technique for Distance Communication: Tools that allow contracts to be made without the need for physical presence.
  • General Terms and Conditions: The terms and conditions established by the entrepreneur.

Article 2 - Applicability
These terms and conditions apply to all offers, distance contracts, and orders between the entrepreneur and the consumer. The terms will be made available before the contract is concluded. In the case of an electronic contract, the terms will be provided in a manner that allows the consumer to save them for future reference.
When special conditions apply to a specific product or service, those will supplement these general terms. If any conflict arises, the consumer is entitled to rely on the most favorable terms.

Article 3 - The Offer
All offers will clearly state any time limitations or conditions. The entrepreneur reserves the right to alter offers, but each will include accurate descriptions of the products or services to assist the consumer in making an informed decision. Product images will strive to depict the items as accurately as possible.
The offer will detail the price (excluding VAT and handling fees), shipping charges, and any terms regarding acceptance or other relevant conditions.

Article 4 - The Agreement
The agreement becomes valid once the consumer accepts the offer and meets all necessary conditions. For electronic contracts, a confirmation of receipt will be sent. If no confirmation is received, the consumer may cancel the agreement.
The entrepreneur reserves the right to verify the consumer's ability to pay and any other relevant details. If concerns arise regarding the consumer's information, the entrepreneur may reject the order or impose specific conditions.
Upon successful purchase, the consumer will receive crucial information, such as complaint procedures, withdrawal rights, and after-sales support details. For duration transactions, these terms only apply to the first delivery.
All agreements are contingent upon the availability of the product.

ARTICLE 5 - RIGHT TO CANCEL
Consumers are entitled to cancel their agreement within 14 days of receiving the product. This period begins the day the consumer, or a third party they designate, takes possession of the product.
During this period, consumers should handle the product and packaging with care, and only open or use the product as necessary to determine whether they wish to keep it. If the consumer decides to cancel, they must return the product in its original condition, with all accessories, and ideally in the original packaging, as per the reasonable instructions provided by the entrepreneur.
To exercise their right to cancel, consumers must inform the entrepreneur within 14 days of receiving the product, typically through email or other written communication. After notification, the consumer has an additional 14 days to send back the product.
To verify that the product was returned within the required time, consumers should provide proof of return, such as a shipping receipt.
If the consumer does not notify the entrepreneur of their intent to cancel or fails to return the product within the specified period, the purchase is considered final.

ARTICLE 6 - RETURN COSTS
If a consumer exercises their right to cancel, they are responsible for covering the return shipping costs.
Refunds will be processed promptly but no later than 14 days after the withdrawal, contingent upon receiving the returned item or satisfactory proof that it was sent back.

ARTICLE 7 - EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The entrepreneur may exclude the right of withdrawal for specific products or services, as outlined in sections 2 and 3. These exclusions are valid only if explicitly stated in the offer and before the agreement is concluded.
Exclusions may apply to products that are:

  • Customized or personalized according to consumer specifications;
  • Perishable or subject to rapid expiration;
  • Priced based on financial market fluctuations beyond the entrepreneur’s control;
  • Unsealed audio, video recordings, or software;
  • Unsealed hygiene products;
  • Individual newspapers and magazines.
    The right to withdraw may also be excluded for services related to:
  • Accommodation, transportation, dining, or leisure activities set for specific dates or periods;
  • Services that began with the consumer’s consent before the withdrawal period expired;
  • Betting and lottery services.

ARTICLE 8 - PRICING
The entrepreneur reserves the right to modify product and service prices within the offer's validity period, including adjustments related to changes in VAT.
For products and services impacted by financial market fluctuations, prices may vary, with the offer specifying any pricing targets.
Price adjustments within three months of the agreement are only allowed if they are mandated by law. If price changes occur after three months, the consumer has the option to terminate the contract when the new price takes effect if the change is:

  • Required by law or regulation; or
  • Authorized by the entrepreneur.
    Delivery terms are regulated in accordance with Art. 14§2 W.VAT. For shipments outside the EU, import VAT and customs charges will be collected by the courier or postal service.
    All prices are subject to typographical errors, and the entrepreneur is not obligated to honor incorrect prices.

ARTICLE 9 - COMPLIANCE AND WARRANTY
The entrepreneur guarantees that all products and services conform to the terms of the contract, meet the specified requirements, and comply with relevant legal standards at the time of the contract’s conclusion.
If specified, products may be suitable for specific non-standard uses.
Any warranties provided by the manufacturer are in addition to the consumer’s contractual rights and do not replace them.
In case of defective or incorrect products, consumers must report the issue to the entrepreneur in writing within 14 days of receiving the product. The product should be returned in its original condition and packaging.
Warranty periods are determined by the manufacturer’s warranty terms. However, the entrepreneur is not responsible for the suitability of products for individual consumer needs or any advice provided.
The warranty will not apply if:

  • The product has been repaired or altered by the consumer or third parties;
  • The product has been subjected to abnormal conditions or mishandling that violates the entrepreneur’s instructions;
  • The defect results from regulations imposed by the government that impact material standards.

ARTICLE 10 - PERSONAL DATA
By submitting personal information on the website, you agree to our Privacy Policy. For more details, please refer to our Privacy Policy.

ARTICLE 11 - INACCURACIES, ERRORS, AND OMISSIONS
From time to time, our website or service may contain errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, shipping fees, delivery timelines, and product availability.
We reserve the right to correct any such errors and make updates to orders if any product or service information is found to be incorrect, even after an order has been placed.
We are not obligated to update or correct information unless required by law. A lack of update or clarification does not imply that all information on the website or in the service is current.

ARTICLE 12 - CHANGES TO THESE TERMS
You can view the latest version of our Terms of Service at any time on this page. We have the right to modify, update, or replace any part of these Terms of Service at our discretion by posting changes on our website.
It is your responsibility to regularly check for updates. Continued use of our website or services after such changes will be considered as acceptance of the updated Terms.